Front Desk Receptionist - Smile Lab Dental Clinic

Join Smile Lab Dental Clinic, a leading dental healthcare provider in Jakarta, and become the welcoming face of our modern, patient-centered practice. As a Front Desk Receptionist, you will play a pivotal role in ensuring a seamless and positive experience for every patient who walks through our doors. Our clinic is committed to providing exceptional dental care, and we need someone who can embody our values of compassion, professionalism, and efficiency.

In this role, you will be the first point of contact for patients, handling inquiries, appointments, and ensuring smooth operations. You will work closely with our dental team, using our state-of-the-art dental management software to streamline processes and enhance patient satisfaction. Located in the heart of Jakarta Selatan, our clinic offers a dynamic and supportive work environment where your contributions will directly impact the smiles of our community.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients with a warm and professional manner, ensuring they feel valued and comfortable.
• Schedule and manage patient appointments using our dental management software, ensuring efficient use of resources.
• Handle patient inquiries and provide information about our services, ensuring clarity and transparency.
• Coordinate with the dental team to ensure seamless patient flow and timely service delivery.
• Maintain accurate and up-to-date records of patient information and appointment details.
• Assist in maintaining a clean and organized reception area, contributing to a positive patient experience.
• Handle billing and payment processes, ensuring accurate and timely transactions.
• Provide exceptional customer service, addressing any concerns or issues promptly and professionally.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front desk or receptionist role, preferably in a healthcare setting.
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse groups of people.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in using dental management software, such as Dentrix or Practice Fusion.
• High attention to detail, with the ability to maintain accuracy in patient records and appointments.
• Familiarity with basic dental terminology and procedures is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Commitment to providing exceptional customer service and embodying our clinic's values of compassion and professionalism.

🛠️ Keahlian

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